If you forgot to return your device before leaving Japan, please follow the instructions below to return it via international delivery.
Please send everything that was in the package to the following address.
6-15-1, Nishi-shinjuku, Shinjuku-ku,
Central Park Tower Latour Shinjuku Room 405
Tokyo 160-0023 JAPAN
COOCOM CO.,LTD.
050-5846-4328
Please use international delivery services such as DHL, FedEx or others.
If you know the tracking number of your package, please let us know by clicking "Submit a request".
Please note that the prepaid return envelope that was in the package cannot be used internationally.
*Please note that the shipping fee has to be paid by the sender (you). International fees will apply.
*Additional taxes may apply depending on the device and provided delivery service.
*If you need to write what you are sending in the package, please put "A Wifi (to return a rental wifi rented in Japan to the rental company)".
*Lithium ion batteries in compliance with Section II of PI967 (4 cells/2 batteries or less)
*Total Value for customs is 5,000 JPY. (Please be careful that some taxes may be charged over 5,000 JPY.)
Please let us know if this does not help.