The following requests are available upon request.
- Extension of rental period
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Change of pickup location
*However, if the items have already been shipped to the originally designated delivery address, a reshipment fee of 1,000 yen will be charged. -
Change of hotel reservation name
*If you wish to receive the product at a hotel, the name of the recipient of the Pocket WIFI and the name of the hotel reservation must match. If they are different, the hotel may refuse to receive the package.
Please click on “submit a request” to proceed with the request you would like.
If you need to make an urgent inquiry about pick-up please call +81-3-6436-4773 (9:00am-6:00pm Japan Time 364days).