We will send you a Shipping Confirmation email when we ship your package.
Please check the pickup location information listed in there.
If you have not received the e-mail, please check your spam folder as it may have been sorted into it.
Also, if you would like to change your receiving location, please contact us promptly by clicking Submit a request.
*If the package has already been shipped to the original designated delivery address, a re-shipment fee of 1,000 yen will be charged.
If the problem persists, please contact us by clicking Submit a request.
If you need to make an urgent inquiry about pick-up please call +81-3-6436-4773 (9:00am-6:00pm Japan Time 364days).